Who We Are

When someone asks what we do at Burditt Consulting, it is tempting to point out our track record for helping to transform great companies into sharper, smarter, better versions of themselves. While that is true, our mission is to help companies create and implement customer experience, marketing, and sales strategies that work—and to do so with high levels of success, value, and revenue growth.

We work with top executives to help them make better decisions, convert those decisions to actions, and deliver the sustainable success they desire. For years, we have been passionate about achieving better results for our clients.

Burditt Consulting advises leaders on their most critical issues and opportunities in customer experience, marketing, and sales—across all industries and geographies. Together, we work to build top-line revenue through customer acquisition, retention and growth.

Let Burditt Consulting help reinvent, reinvigorate, and reignite your brand.

Burditt Consulting — Inspiring you to greatness.

Scott Burditt

As a naturally curious person, I love nothing more than to ask thought-provoking questions and listen to clients and their customers share stories of what they are unsuccessfully attempting to achieve. For more than two decades, I have used those moments of frustration to fuel business growth by creating solutions and leading businesses to deliver these solutions to the market.

Changed the way investors transact business by leading the creation of the first transactional mutual fund web site
Saved the financial services industry millions by overseeing the development of the industry’s first electronic statement, trade confirmation and compliance documentation
Identified new uses for an old agricultural commodity by facilitating the collaboration of scientists, government officials, business executives and international diplomats
Helped credit unions underwrite jumbo mortgages by partnering with investment banks to create a credit union mortgage-backed security
Changed the value proposition of a creative services firm from printed retail signage to digital resulting in 55 percent growth and 1,000 percent increase in profits
Transformed the experience of a regional bank into an advisory-based experience resulting in a 20 percent increase in customer satisfaction leading to a 50 percent increase in loan production

Managing Partner

With broad industry experience, a laser-focus on customers, an innovative and entrepreneurial spirit, a curiosity for discovering the root of any problem, and a collaborative approach to aligning people around a common vision, I creatively invent, communicate, and execute transformative strategies that achieve growth.

Let’s Grow Together!

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Burditt Consulting excels at strategic thinking, communication and getting things done. They helped us diagnose a business opportunity, develop an effective research plan to test our hypothesis, then execute that plan and present the findings to our executive team – all within 60 days. We felt confident all along because they always kept their promises and kept us informed proactively. They are smart and insightful and, as a bonus, they have an easy, likable personal style that makes it fun to work with them.

Jack Mackey
Chief Evangelist & Vice President, Customer Engagement
Service Management Group
Burditt Consulting has worked with us on several fronts — strategic planning, sales and marketing program and web site development. Burditt Consulting has a way of gathering information from employees and customers at a high level and funneling that information into meaningful insight and takeaways. They have been very thought provoking throughout the entire process and have always kept the timing of delivery on point. Burditt Consulting has been instrumental in helping us create our story as an organization and to convey it in a very clear, concise and creative manner. We will continue utilizing the creativity of Burditt Consulting in the future to compliment our business strategies.

Jeff Vossen
Senior Vice President of Mortgage Originations & Operations
TruHome Solutions
Our partnership with Burditt Consulting was critical to the development and implementation of our Strategic Plan. Their methodology is intuitive and their approach helped to foster constructive dialogue throughout our organization. They were able to help us challenge some of our deeply held beliefs in a very healthy manner, which ultimately enabled us to stretch our thinking and achieve a plan that is both transformative and executable.

John Pendleton
Chief Executive Officer
Swagelok
Burditt Consulting has served as a very valuable resource to our agency. They have helped bring practical solutions to places where we we needed an objective point of view, and they were a pure joy to work with. They're smart, innovative, tenacious and approachable. Beyond that, they are a lot of fun to work with. They successfully helped us embark into a different arena for our agency.

Ali Sizemore Mahaffy
Co-Chief Executive Officer
Sullivan Higdon & Sink
Burditt Consulting has been a key driver for us in building a customer experience program. They have provided expertise, engagement and daily support to ensure our program not only launched but maintained momentum. Burditt Consulting has created an integrated approach ranging from a customer experience strategy to Voice of Customer to training to the identification of customer experience improvements. Burditt Consulting has worked tirelessly to ensure executive engagement in addition to building internal support. Their guidance has been invaluable to us. Their passion, tireless work and thought leadership has allowed us to make significant progress in a short time.

Charles Freeman
Senior Vice President & Director of Marketing
Dickinson Financial
We needed help understanding our customers. While that may seem simple, creating an organizational shift to a customer-centric mindset takes strategy, data, and a plan - all of which Burditt Consulting delivered. We’ve had the pleasure of working with Burditt Consulting for almost a year crafting our customer experience, voice of customer and voice of associate programs . Burditt Consulting has challenged our current assumptions and beliefs about our customers. They have helped us create solutions for quick wins while delivering a long term strategy for customer experience. The way Burditt Consulting sees things in qualitative and quantitative data and draws conclusions is unparalleled. Burditt Consulting would be a true asset for any company looking to create a customer experience program, transform the way they view customers, or simply take it to the "next level”.

Stacey Wofford
Director of Marketing Strategy
Ameriflex

Who We Are

Scott Burditt

Changed the way investors transact business by leading the creation of the first transactional mutual fund web site

Saved the financial services industry millions by overseeing the development of the industry’s first electronic statement, trade confirmation and compliance documentation

Identified new uses for an old agricultural commodity by facilitating the collaboration of scientists, government officials, business executives and international diplomats

Helped credit unions underwrite jumbo mortgages by partnering with investment banks to create a credit union mortgage-backed security

Changed the value proposition of a creative services firm from printed retail signage to digital resulting in 55 percent growth and 1,000 percent increase in profits

Transformed the experience of a regional bank into an advisory-based experience resulting in a 20 percent increase in customer satisfaction leading to a 50 percent increase in loan production